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Meadowlark Technology Solutions LLC DBA Instant Phone Repair - Privacy Policy

Effective Date: 5/30/2025

This Privacy Policy describes how Meadowlark Technology Solutions LLC DBA Instant Phone Repair ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications such as SMS/text messaging.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Your name, address, phone number, email address, and payment details (processed securely through a third-party provider; we do not store credit card data).
  • Device Information: The make, model, IMEI/Serial number, and any passcodes provided for diagnostics.
  • Repair Information: Details of requested services, parts used, and repair costs.
  • Communication Information: Records of interactions via email, phone, or SMS (managed through RepairDesk).
  • Website Usage Information: IP address, browser type, device OS, and site interaction data.

2. How We Use Your Information

We use your information to:

  • Provide and manage repair services
  • Communicate with you (e.g., appointment reminders, updates)
  • Improve our services and website experience
  • Send marketing communications (only with your consent)
  • Comply with legal obligations
  • Protect our rights, property, and operations

3. Sharing Your Information

We may share your data with:

  • Service Providers: For payment processing, IT support, and order fulfillment.
  • SMS/Text Providers: Your phone number is shared with our POS provider (RepairDesk) solely to manage SMS communications.
  • Legal Authorities: When required by law or legal proceedings.
  • Business Transfers: In case of a merger or asset sale.

4. SMS/Text Messaging (via RepairDesk)

We use SMS messaging for service-related updates. Details include:

  • Consent: By opting in (including verbally), you authorize us to send you service-related texts.
  • Opt-Out: Reply “STOP” to opt out anytime.
  • Message Frequency: Varies, typically related to appointments and repairs.
  • Message and Data Rates: May apply based on your carrier.
  • 10DLC Compliance: We adhere to 10-Digit Long Code messaging rules.
  • Permitted Message Types:
    • Appointment reminders
    • Repair updates
    • Missed call notifications
    • Review requests
  • No Sale or Sharing: SMS opt-in data is never sold or shared for marketing purposes.

5. Cookies and Tracking

We may use cookies to enhance website functionality. You can disable cookies in your browser settings, but this may limit certain features.

6. Data Retention

We retain personal data only as long as needed to fulfill the purposes outlined, unless longer retention is required by law.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion, subject to legal exceptions
  • Opt out of marketing communications

To exercise your rights, please contact us using the information below.

8. Children’s Privacy

We do not knowingly collect personal information from children under 16. If you believe your child has provided us with information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website and reflected in the "Last Updated Date" above. Your continued use of our services implies acceptance of these changes.

10. Contact Us

If you have any questions or concerns, contact us at:

  • Meadowlark Technology Solutions LLC, DBA Instant Phone Repair
  • 1500 Lawson Road, Howell, Michigan 48843
  • Phone: 517-518-4775
  • Email: [email protected]